Shipping policy

All items are shipped through UPS Ground or USPS, unless special arrangements are made. Orders placed are generally shipped the same day or next day shipping with the exceptions of rotating assembly kits, short blocks and engines. 

**Please inspect your order upon receipt, any shipping damage must be reported imediately, Product discrepancies must be reported with 10 days of delivery**

Short blocks, engines and engine blocks will ship truck freight.

Damaged and Lost Shipments

If an item is damaged or lost in transit, please notify Bill Mitchell Products immediately. We must file a claim with the carrier and cannot authorize any replacement shipments, returns or refunds until the claim has been completed. If your package was damaged, please keep all packing materials and send pictures of the damage. All claims must be initiated with the carrier within 48 hours of delivery. 

If a package shows delivered but cannot be located at your address, we recommend thoroughly inspecting your property (doors, porches, garages, etc.) and checking with your neighbors. There are instances where packages are delivered to an incorrect address. If the package cannot be located, a claim must be initiated with the carrier within 48 hours of delivery. The shipper will trace the package and determine if the package was delivered to the correct address. 

Stolen Shipments

Shipments that have been traced by the carrier (UPS, USPS or FedEx) and show delivery to the correct address will be deemed as stolen. Packages stolen from a customers residence are not the responsibility of Bill Mitchell Prroducts or the carrier. Theft is a crime and you may want to contact local law enforcement to file a police report and initiate a claim through your home owners or renters insurance.